The customer service at this Ulta is horrible. I have honestly never had a good experience in this store because of the employees/management. 9 out of 10 times they are rude and unhelpful. I've even experienced the employees watching me as I walk around, as if I'm going to steal something.
Came here with no knowledge of what I needed for my girlfriend except a picture and Gina went above and beyond to help me! Thanks again
The manager was rude and acted like she couldn't be bothered. But 2 of the employees were excellent! I can't remember one girl's name but she got me hooked on the Ulta Juice Infused Lip Oil. And a HUGE shout out to Illiana who saw I had a knee brace on and instead of leading me to products (aka making me walking around the entire damn store), she gave me recommendations without moving. It may have looked like she was slacking off but if it weren't for those 2 employees, the attitude of the manager would have turned me off the store completely. Love to the employees who make this a fun place to shop in DESPITE of a manager who looks like she's in mourning at a funeral.
I had a wedding this Saturday 10/28 at and was running late after a long night at work. I called to make an appointment to get my make up done because I am not skilled at all in that department, the salon booked me with Jody. I couldn't be more happy with the job she did and how she went above and beyond to make sure I was ready for a day that I was so nervous about. She worked really hard to overcome my dark circles, the fact that I was falling asleep at the chair and that I was sufficiently hung over . While she was doing my make up I mentioned that my curling iron broke and I had no idea what I was going to do with my hair. This godsend booked the next appointment to set loose curls in my hair which I'm sure screwed up her timing for the whole day. I can't tell you how much this meant to me ! She also very nicely explained everything she was doing considering I have the make up skills of a two-year-old and was trying to learn at the same time. You killed it Jody! Thank you for the laughs and the beauty! You rock!
James cut my hair and col red and cut my son. He was amazing!!!!
Ulta Beauty is a US Hair Care Studio based in Manchester, Connecticut. Ulta Beauty is located at 1464 Pleasant Valley Rd, Manchester, CT 06042, USA.
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