In desperation, my daughter called and spoke with Tom Tierney Jr., who offered to take over everything. Tom called the the other funeral home, made all the arrangements, ate the cost of transportation, worked within my budget, and risked his reputation for professional courtesy with the other business. He transported my dad at no cost and showed enormous amounts of TRUE compassion in this situation. There was not one single aspect of this funeral that Tom did not take care of for me. He did not demand payment ASAP, and acted with such integrity that I was amazed and humbled. In the end, my dad looked great and the service was held on Friday and most importantly, I was at peace knowing my loved one was in Tom's care. Tom assured me everything would be fine and it was. There was no reason for Holmes to cause me that kind of distress. I rarely see this kind of caring anywhere these days. I could go on and on about the incredible care and service that Tom Tierney Jr. gave to us during this incredibly difficult time. There is no other funeral home that will ever compare and I would never go anywhere else again! Remember, you cannot fake compassion; either you have it or you don’t.
When my dad passed away suddenly, almost two weeks ago, I chose a funeral home based on what came to mind, which was Holmes in Manchester. I had no experience with familial death, so there was no planning involved or thought to what we would do, since it was so sudden. When the new owner of Holmes arrived, (it had been sold the week before unbeknownst to me) the new owner talked over the exorbitant cost while my dad’s body was lying 10 ft. from me. I was hysterical after just watching my dad struggle for his last breath. We sat down in the kitchen and he proceeded to ask me a couple of questions, one of which caused me enormous anxiety by telling me I had to make a quick decision about whether I wanted my dad embalmed. Keep in mind, it was 5am and I had been up all night with my dad and was in a state of shock, sorrow and disbelief. That was no time or place to talk these things over, and should’ve been put on hold until I could get some sleep and pull myself together, but he was completely unfazed by his course behavior.
The next day, which was a Sunday, I went to his office to discuss things. I told him I would like the funeral to be on Friday and he told me that sooner would be better, as my dad’s body was very “dehydrated.” Not what you want to hear when talking about your loved one. I told him I wanted to go home and discuss the arrangements with my family and would be back later to sign the contract, he then told me I was not able to go home and discuss my choices about the funeral and need to sign the contract “noooow”. I told him I was extremely ‘put off’ by his behavior at my home when he discussed cost, and like any true man of integrity, he blamed me for asking him about cost. In my state of grief and distress, I may have asked because he insisted he needed to know about the embalming and I had no idea about such things,, but I know he could’ve AND should’ve waited until later that day after I had gotten some rest. I was also told all money needed to be paid 24 hours before the funeral. As a single mother with no resources, to be told you have to pay $8000 in three days made me nearly frantic. I couldn’t even grieve properly, as I was thinking about getting hit with all these other situations. I felt like I was buying a used car, not planning a service.
John F Tierney Funeral Home is a US Funeral Home based in Manchester, Connecticut. John F Tierney Funeral Home is located at 219 W Center St, Manchester, CT 06040, USA.
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